This accessibility statement applies to https://www.ppn.nhs.uk.

This website is run by PPN England on behalf of the 7 regional PPNs that make up PPN England. We want as many people as possible to be able to use this website.

We have made our website as accessible and usable as possible. We've done this by adding an accessibility and language toolbar to our website as well as following the Web Content Accessibility Guidelines (WCAG 2.1) produced by the World Wide Web Consortium, W3C, the web's governing body.

We've aimed for AA compliance with WCAG, but we haven’t necessarily followed all the checkpoints as some are no longer relevant or have been demonstrated to get in the way of accessibility.

For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Recite Me toolbar

Our accessibility and language toolbar allows you to customise our website according to your own preferences. This can be accessed by clicking on the accessibility icon on the bottom right of the screen. You can change:

• Language – one of over 100 options
• Font size and type
• Colour background and contrast
• Magnification
• Text into audio

We also offer additional accessibility features:

• Ruler
• Dictionary
• Audio file download

PDF Documents

Visually impaired users may have trouble reading PDF files with screen reader software. To overcome this, you can go to the Access Adobe website and use their online conversion tools for Adobe PDF Documents.

We know some parts of this website are not fully accessible:

• most older PDF documents are not fully accessible to screen reader software
• you cannot skip to the main content when using a screen reader
• some hyperlinks are not easily distinguishable from standard text
• our registration forms are not full accessible

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please email your local PPN regional team:

PPN - East of England - This email address is being protected from spambots. You need JavaScript enabled to view it.

PPN - London - This email address is being protected from spambots. You need JavaScript enabled to view it.

PPN - Midlands - This email address is being protected from spambots. You need JavaScript enabled to view it.

PPN - North East and Yorkshire - This email address is being protected from spambots. You need JavaScript enabled to view it.

PPN - North West - This email address is being protected from spambots. You need JavaScript enabled to view it.

PPN - South East - This email address is being protected from spambots. You need JavaScript enabled to view it.

PPN - South West - This email address is being protected from spambots. You need JavaScript enabled to view it.

We’ll consider your request and get back to you in 20 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact your local PPN regional team.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

PPN England is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). When we publish new content, we’ll make sure our use of images meets accessibility standards.

Some of our images and graphics contain text that is not readable by screen reader software.

We aim to have the above issues resolved by 2021.

Disproportionate burden

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By 2021, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

We will be a carrying out a full accessibility review in early 2021 with the aim to improve accessibility throughout 2021.

Preparation of this accessibility statement

This statement was prepared in September 2020. Reviewed and updated May 2024